Shipping policy

Effective Date: April 7, 2025

Thank you for choosing Rubber Ducky Dojo! We are excited to bring engaging STEAM and coding toys to your doorstep. Please review our shipping policy to understand how we process and deliver your orders.

We currently ship within the United States.

We utilize ShipStation to integrate with major carriers, including USPS, FedEx, and UPS, to provide the most efficient and cost-effective shipping options.

The shipping method and carrier will be selected based on the size, weight, and destination of your order.

Available shipping options and estimated delivery times will be displayed at checkout.

Shipping costs are calculated based on the weight, dimensions, and destination of your order.

We may offer free shipping promotions for orders that meet certain criteria. Details of any free shipping offers will be clearly displayed on our website.

Shipping costs will be clearly presented at checkout prior to order completion.

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation.

You will receive an email notification with tracking information once your order has been shipped.

Estimated delivery times vary depending on the shipping method and destination.

Standard shipping typically takes 3-7 business days.

Expedited shipping options may be available for faster delivery.

Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

You will receive a shipping confirmation email with a tracking number once your order has been shipped.

You can track your order using the provided tracking number on the carrier's website.

While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors outside of our control, such as weather conditions, carrier delays, or incorrect shipping addresses.

If you experience a significant delay in receiving your order, please contact our customer service team, and we will do our best to assist you.

Please ensure that you provide accurate and complete shipping information at checkout.

 We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

If your order is lost or damaged during shipping, please contact our customer service team immediately.

 We will work with the carrier to investigate the issue and provide a resolution, which may include a replacement or refund.

If you have any questions or concerns about our shipping policy, please contact us at:

    hello@rubberduckydojo.com

    3123799070

    109 Symonds Dr

     Hinsdale, IL 60522

* Rubber Ducky Dojo reserves the right to modify this shipping policy at any time. Any changes will be posted on our website.

Thank you for shopping with Rubber Ducky Dojo!