FAQ's
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours. We have tried to answer the most common questions.
Your Questions, Answered!
What age range are Rubber Ducky Dojo products for?
Our products are designed for kids ages 6-12, perfect for budding engineers and coders!
Are you robots and kits safe?
Yes! All our products meet safety standards and are made with child-friendly materials.
Do the robot kits require coding experience?
Nope! Our kits are designed for beginners, with easy-to-follow instructions.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.
How do I track my order?
You'll receive a tracking number via email once your order ships.
What is your return policy?
We accept returns within 30 days. Our return policy can be found here
My product isn't working. What should I do?
Check the instruction manual or contact our customer support team for help.
How do I create a Rubber Ducky Dojo account?
Simply click the "Account" icon on our website and follow the prompts.
I am not receiving emails from Rubber Ducky Dojo, what should I do?
Rubber Ducky Dojo utilizes Klaviyo to provide email updates. Please check your spam folder, and ensure that the email address is added to your safe sender list.
Where can I find the instructions for my product?
Instructions may be included in the box.
Shipping Information
We're just as excited as you are to get those awesome coding robots and STEAM toys into your hands! Here's what you need to know about shipping:
What are the available shipping options and delivery times?
We have a few shipping options, from standard to UPS Next Day Air. You'll see options at checkout.
How much does shipping cost?
You'll see the shipping cost at checkout. Plus, orders over $75 ship FREE!
Will I receive a tracking number for my order?
We'll email you a tracking number as soon as your order ships. You can track it on the USPS, UPS, or FedEx website.
What shipping carriers do you use?
We work with USPS, UPS, and FedEx to get your order to you quickly and safely. We utilize ShipStation to provide the best shipping rates possible.
Who can I contact if I have questions or concerns about my shipping?
If you have any shipping questions or concerns, please contact our friendly customer support team.
