Agent992 Robot

We're just as excited as you are to get those awesome coding robots and STEAM toys into your hands! Here's what you need to know about shipping:

• Speedy Delivery: We aim to ship your Rubber Ducky Dojo order within 2 business days.
• Delivery Time: We have a few shipping options, from standard to UPS Next Day Air. You'll see options at checkout.
• Shipping Costs: You'll see the shipping cost at checkout. Plus, orders over $75 ship FREE!
• Tracking Your Order: We'll email you a tracking number as soon as your order ships. You can track it on the USPS, UPS, or FedEx website.
• Shipping Partners: We work with USPS, UPS, and FedEx to get your order to you quickly and safely. We utilize ShipStation to provide the best shipping rates possible.
• Help with Shipping: If you have any shipping questions or concerns, please contact our friendly customer support team.

Got a question about our robots, coding kits, or anything else? We're here to help!

• Email Us: Send your questions to hello@rubberduckydojo.com
• Hours: We're available Monday through Friday, 9 AM to 6 PM Central Time.
• Quick Replies: We'll do our best to reply to your email within 1 business day.
• Mailing Address: Rubber Ducky Dojo, 109 Symonds Dr Hinsdale, Illinois, 60522
• Need help with returns? Please see our return policy.
• Looking for answers? Check out our FAQ.

Your Questions, Answered!

• Q: What age range are Rubber Ducky Dojo products for?
  A: Our products are designed for kids ages 6-12, perfect for budding engineers and coders!
• Q: Are your robots and kits safe?
  A: Yes! All our products meet safety standards and are made with child-friendly materials.
• Q: Do the robot kits require coding experience?
  A: Nope! Our kits are designed for beginners, with easy-to-follow instructions.
• Q: What payment methods do you accept?
  A: We accept all major credit cards, Apple Pay, and Google Pay.
• Q: How do I track my order?
  A: You'll receive a tracking number via email once your order ships.
• Q: What's your return policy?
  A: We accept returns within 30 days. Please see our return policy for details.
• Q: My product isn't working. What should I do?
  A: Check the instruction manual or contact our customer support team for help.
• Q: How do I create a Rubber Ducky Dojo account?
  A: Simply click the "Account" icon on our website and follow the prompts.
• Q: I am not receiving emails from Rubber Ducky Dojo, what should I do?
  A: Rubber Ducky Dojo utilizes Klaviyo to provide email updates. Please check your spam folder, and ensure that the email address is added to your safe sender list.
• Q: Where can I find the instructions for my product?
  A: Instructions may be included in the box.

Rubber Ducky Dojo
109 Symonds Dr
Hinsdale, IL 60522

Phone number:
+1-312-379-9070
Monday – Friday: 9:00 – 6:00pm CST

Email:
hello@rubberduckydojo.com